Booking Policy — Splendor Safari

Booking with us is free. Sending a booking request costs nothing and commits you to nothing. A booking becomes confirmed only once the 15% deposit reaches us.

1 Making a booking

When you send a booking from a tour page we hold your dates and email you a booking reference (for example SS-4KD2PX). At this point the booking is pending: no money has changed hands and you are free to walk away.

2 Confirming your booking

To confirm, pay 15% of the total safari cost within 4 days of booking. We tell you the exact amount in your confirmation email.

If the deposit has not reached us within 4 days, the booking expires automatically and the dates are released to other travellers. You are welcome to book again, subject to availability.

3 Paying the balance

The remaining balance is due before your safari begins. We will remind you in good time.

Some accommodation asks for more, earlier. A small number of sought-after lodges and camps require full payment well before arrival to hold a room in high season. Where that applies to your dates we will tell you as early as we can and never take such a step without agreeing it with you first.

4 Sending your payment receipt

After paying, send the receipt to support@splendorsafari.com or on WhatsApp. We update your booking status as soon as we have it and send you a receipt of our own.

5 What the price includes

Each tour page lists exactly what is included and excluded for that safari. Park fees, guiding, vehicle, and the accommodation shown in the itinerary are included unless the page says otherwise. International flights, visas, travel insurance, tips and personal items are normally excluded.

6 Changes and cancellations

Before the deposit: cancel or change freely — nothing has been paid.
After the deposit: we will always try to move your dates rather than lose your money. What we can refund depends on what our lodges and camps have already committed on your behalf, and we will be straight with you about it in writing.
Changes by us: if something outside our control (weather, road, park closure) forces a change, we will offer the nearest equivalent at no extra cost, or a refund of the affected portion.

7 Travel insurance

We recommend comprehensive travel insurance.

8 Tracking your booking

Create a free account with the email you booked with and you can follow your booking, its status and its payments any time. It takes a few seconds and we email your sign-in details straight away.

9 Talking to us

Email support@splendorsafari.com or WhatsApp +255 690 550 061. Quote your booking reference and we will find you immediately.

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